Frequently

Asked

Questions

I haven’t applied:

What are the basic skills and qualifications you look for?

The requirements of each role vary so please look at the specific attributes needed for the role you’re interested in. In short, though, we’re looking for people who are great communicators; people with the empathy to understand our customers’ needs, and who can leave them with a great impression.

How do I decide which area to join?

Have a look at the roles available in your region as these may vary slightly, and think about the level of experience you have.

Do you recruit apprentices?

Yes we do! Please click here for more information on apprenticeship recruitment at BT.

Can I apply to more than one role?

We ask that you only apply for one role in our contact centres at a time. Our recruiters will have access to your details and can match you with any other available roles that may be suitable.

What locations do you recruit in?

You can see a list of all the locations we recruit in here.

What is the recruitment process like?

The process can differ for each role, but broadly speaking it will consist of application questions, online testing and a telephone interview. If you are successful following these stages you will then be asked to come to a face-to-face assessment at the contact centre you have applied for.

The process is just as much an opportunity for you to get to know us as the other way around. We’ll let you know what to expect when you make it through to that stage of the process.

Who can I speak to about a job advertised on this site?

You can speak to the permanent recruitment team on 0191 2275928, or the temporary recruitment team on 0191 2275900.

If there are no suitable jobs at the moment, can I send you my CV so that I can be considered for future vacancies?

Unfortunately, given the number of roles we are recruiting for and the number of applications we receive, we are unable to manage speculative CVs, or any postal correspondence.

I have a disability that may affect my performance in the recruitment process. What should I do?

Please ensure you tick the box when completing your registration details and inform a member of the recruitment team on submitting your application. We are a Disability Confident employer and we will aim to support any reasonable adjustments to help accommodate you through the process and the role you apply for.

If you’d like to chat to us about how we can support you before you submit an application, the permanent recruitment team on 0191 2275928, or the temporary recruitment team on 0191 2275900.

Where can I find out more about BT and what it’s like to work there?

What are the BT benefits?

There are some great benefits to working at BT. You can find out more here.

I have applied:

Can I apply using a mobile device?

You will be able to complete some parts of the form on a mobile, but certain parts of the process need to be completed on a laptop or desktop computer.

I’ve applied for the wrong role. What should I do?

Please contact a member of the recruitment team (permanent on 0191 2275928 or temporary on 0191 2275900) and they will be able to transfer your application onto the correct role.

I’ve uploaded the wrong CV, can I update my details?

Yes. Please contact a member of the recruitment team (permanent on 0191 2275928 or temporary on 0191 2275900) and they will update your details on the system.

What is the status of my application?

At each stage of the process you will be updated by email to let you know what the next stage is.

We will be in touch via email, so keep checking your inbox, spam and junk mail just in case. We’ll let you know our decision as soon as possible.

How do I withdraw my application?

Please call a member of the recruitment team and they will update your application (permanent on 0191 2275928 or temporary on 0191 2275900).

Can I get feedback on my rejected application?

Yes we provide feedback, please contact a member of the recruitment team who will look into your application (permanent on 0191 2275928 or temporary on 0191 2275900).

When will I find out the outcome of my application?

At each stage of the process you will be updated by email to let you know what the next stage is.

I am having technical difficulties with my application – is there anyone I can speak to?

Yes. Please call a member of the recruitment team (permanent on 0191 2275928 or temporary on 0191 2275900).

Can I reapply if my application is unsuccessful?

If we are advertising roles, you will get an opportunity to reapply after 6 months.

Questions about the assessment process

I’ve missed the deadline for completing the online test. Can I have a reset please?

You can go into your online test at any time.

I missed a call from BT today. Can somebody call me back?

Don’t worry, we will try you three times. But if you would like to call us back please call 0191 2275928 for the permanent team or 0191 2275900 for the temporary team.

I was supposed to have a telephone interview but no one has called me.

We’re really sorry about this. We’ll get in touch as soon as possible to rearrange your telephone interview, or you can call us on 0191 2275928 for the permanent team or 0191 2275900 for the temporary team when it’s convenient for you so we can get your interview booked in.

I have to miss my assessment centre, can I rearrange?

Yes, that should be possible – please call a member of the recruitment team to rearrange 0191 2275928 for the permanent team or 0191 2275900 for the temporary team.

How long will your recruitment process take?

The online tests take around 45 minutes. If you are successful at this stage we then aim to hold a telephone interview within 48 hours. Following this you could be invited to any of our weekly assessment centres.

How can I find the postcode for my assessment location?

You can find the addresses of all of our sites listed here. It is also on your invite to assessment centre email.

How do you decide if I have passed or failed?

We use recognised tests that are proven to be accurate and objective predictors of performance in the roles we’re recruiting for. We can’t always provide full feedback on the results, but rest assured we use a robust process.

How do I prepare for an assessment centre?

Your time at the assessment centre is a chance for you to find out about your suitability for the role. There will be a number of group exercises and, for candidates applying for a BT permanent role, an interview with one of our managers. You’ll also get a tour of the building you’ll be working in, and listen to some live calls from our customers so you know what the work is really like.

I have a start date, what happens next?

You’ll receive a job offer via e-mail which you will need to review, accept or decline. If you accept the job offer the system will release a contract to you to read and supply information as outlined in the contract.

Do I need to bring anything with me to the assessment centre?

Yes, proof of your right to work in the UK. This is really essential. If you’re successful, you won’t be able to start work until we’ve seen original copies of the documents below.  It’s a legal requirement. All the details will be on your invite to the assessment centre. As a heads up bring the following along on the day, to save yourself another trip back to the site!

  • Current UK passport (see below for more details about expired and non-UK passports)

If you don’t have a passport that proves your right to work, we’ll need all of the following documents.

  • Your Full Birth Certificate – this must show at least 1 parent’s details

AND

  • Your Driving Licence photo card

AND

  • Your NI Card, P60 or any official HMRC document such as Child Tax or Working Tax Credits which shows your National Insurance number

Is my passport proof of my right to work?

UK passports:

  • A current UK passport is proof of your right to work
  • We can also accept an expired UK issued passport, but only if it expired within the last 3 years and if the corner hasn’t been cut off

EEA passports:

  • If you are a Non UK Passport holder but you are a EA National – please bring your valid EEA passport (or expired within the past 3 years)
  • We can also accept your EEA Identity photo card.

Non UK or EEA nationals:

  • Please bring your valid (not expired) Non EEA passport.  We’ll need to see the photo page AND any extension and details pages, plus pages containing visa/work permits with appropriate immigration clearance in that passport.

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