BT Customer Service – Accrington

Customer Service Advisor  Accrington

Salary: £24,744 OTE for  first 9 months, rising to £26,806 OTE.

Customer Service Advisor
Full time Temporary – ongoing with no end date.
Brilliant experiences. Happy customers. Exceptional people.

Do you want the opportunity to work with motivated, exceptional people every day in an amazing team environment that has customers at the heart of everything we do? Do you want a better work life balance? Need hours to suit your lifestyle? We have full and part time hours available

16, 20, 25 and 30 and 37.5hrs per week available, 4 weeks full time training. Whether you are a school/college leaver or if you have had a career break or just want a fresh start in something new we are confident we can provide all the support and coaching you need to achieve this

Every day millions of our customers connect, play, watch, learn, and live their lives using our products and services. Investing in our customers’ experience is important to us – and that’s where you come in. The Customer Care team are the voices of our company. We’re the ones people turn to, online or on the phone. They bring our services to life, whether it’s superfast fibre broadband, TV or our latest HD Sport Channels.

What’s in it for me?  ?  Not only will you be working at one of the world’s leading brands, you’ll also receive a competitive salary of £18,558 + £6,186 OTE rising to £20,620 + £6,186 OTE after 9 mths (pro rata’d for part time hours)  As a valued employee you’ll also qualify for a wide range of high street discounts plus 30% off BT Mobile, free BT Broadband and half price BT TV. Discounts apply whilst employment continues. A compatible line required for BT Broadband and BT TV, otherwise £30 connection charge may apply

What will be I doing? The Customer Care team are the voice of BT. We’re the ones people turn to, online or on the phone. They bring our services to life, whether it’s superfast fibre broadband, TV or our latest HD Sport Channels.

Firstly you will receive top-notch BT training and coaching which is tailored to you. This will give you all the knowledge and confidence you need as a Customer Service Advisor to engage with our UK BT customers. Whether that’s answering customers questions about their order, or solving problems if things don’t run smoothly. We work with our customers to make sure they get their new services up and running as quickly as we can and sort out problems in one discussion to make sure our customers are happy. So happy they’re ready to recommend us to friends and family.

Our offices are open from 8am to 9pm Monday to Friday; 8am to 8pm on Saturday; and 9am to 6pm on Sunday. You’ll cover a variety of shifts between these hours, including evenings and weekends, which could bump your salary up even further as we offer increased pay for shifts worked in the evening and Sundays.

Do you want to advance your career whilst earning a competitive salary and bonus….what are you waiting for?.. Apply here….

Job Reference: ACCBTCUSECO177

Salary: £24,744 OTE

Salary per: Zero

Job Duration: Perm

Job Start Date: ASAP

Apply Now

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