Sales advisors at BT answer calls from both potential and existing customers and give them the information that they need to choose the products and services that are right for them.
You’ll be trained to be an expert in our business
so that you can help your customers make the most of what we offer.
Sales Acquisitions Advisors
Answering calls from potential customers all over the UK, you’ll listen to what they have to say, identify their needs, and match them to the right products and services.
Sales Retentions Advisors
Talking to existing customers who are thinking of ending their relationship with BT, you’ll use your excellent problem-solving skills to figure out what’s gone wrong. You’ll then try to put it right by offering an alternative that ensures your customer stays.
Sales Advisors – Consumer Flex
This new team switches flexibly between outbound and inbound roles – so there’ll be times when you’re calling our existing customers to recommend a great new product or service, and there’ll be times when you’ll find yourself tackling technical issues and account enquiries.
You’ll get first-class training so that you can provide the best possible service to our customers, and you’ll be well-supported by your manager. This kind of work is target driven and calls for a certain kind of person, but we’ll help you develop the knowledge and skills needed to do outstanding work. And because we’re always on the lookout for people of exceptional potential, this is likely to be the first step in a varied and rewarding career.
At BT we’re committed to being there when our customers need us, and we will need you to support during evenings and weekends. We’ll ask for your preferences and match them as closely as we can to business need. On average you could expect to work six Saturdays, two Sundays and twenty-five evenings over a ten-week period. This can vary depending on the time of year. We’re pleased to offer both full- and part-time opportunities, and we have a range of options to help you structure your working week. Please note: during your training you will need to come in full-time.
‘I’ve enjoyed getting to know my colleagues and making new friends. I also liked that we had the same group throughout the training, so we could all have a special bond and learn together as a team as we went into grad bay.’
Catherine Di Vito, Sales Retentions Advisor, Accrington
What we are looking for
Although we’ll give you all the training you need, there are certain things we look for in all our sales advisors. You’ll already be a great communicator – a good listener with a natural flair for conversation – and you’ll also be resilient, persuasive and calm under pressure. But most importantly, you’ll be able to speak with our customers in a way that that helps you understand their needs, and that makes them feel good about BT and what they’re buying.
Why join us
Great training, exciting products and services, and a range of shift patterns to choose from – develop your career with a growing business dedicated to bringing people together.
Customer service roles
The services we provide are vitally important, and our customers depend on us to get it right. Find out about our Customer service roles.
Find out where our contact centres are located.