Be Valued.

Be Vital.


We’ve been connecting people for over 150 years, bringing fast and reliable communications to homes and businesses alike.

Join our contact centre team

and you’ll be part of that story, helping our customers access the technology that makes their lives simpler and more enjoyable.

We’ll make you a subject expert in what we offer and will help you develop into a brilliant communicator.

Our vision

Our products make modern life happen. We give people access to education and entertainment, and connect communities to vital services. We’ve always led the way in innovation in our industry – from the first electric telegraph to the next generation of super-fast broadband – and we’ve got big plans for the future too. We’ve entered new markets – like mobile, TV and HD sports. So join BT and you’ll be part of this new chapter, taking exciting new technology to people all over the country.

Our culture

Our technology is nothing without the best people behind it. Our customers depend on us to provide them with the products they need, and to explain them in a way that’s easy to understand. Everyone in our contact centres is pivotal to what we do, helping our customers get the products and services that they deserve.


The benefits we offer vary slightly based on what you do and whether you’re employed on a permanent or temporary basis. But whatever you do you’ll receive a generous rate of pay (plus a commission in some roles), pension contributions, paid time off and discounts on some BT services. And with a variety of working patterns available, we’ll do our best to offer you working hours that fit around your other commitments.

Diversity & Inclusion

At BT we know it’s crucial that our people reflect the diversity of the people and communities that we serve. It’s this variety of experience, culture and background that helps us provide our customers with the products and services which make a difference to their lives. We believe that doing whatever we can to make our people feel valued and included is essential to unlocking their potential.


We work closely with industry-leading partners such as the Business Disability Forum, and we’ve seen some of our innovations – like our Disability and Carers Passports, which help our people move around BT – adopted by other companies. We’re also committed to making working conditions better for pregnant women and new mums; and are a founding partner of the Working Forward campaign, which has showcased our Maternity Handbook as best practice.


BT is a place where we value difference and strive to make a great working environment for everyone. Click here to find out more about diversity and inclusion at BT.

Sales advisor roles

Sales advisors at BT answer calls from both potential and existing customers. Find out about our Sales advisor roles.

Customer service roles

The services we provide are vitally important, and our customers depend on us to get it right. Find out about our Customer service roles.

Our locations

Find out where our contact centres are located.

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